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  • Calgary Herald's "Startup of the Week"

    MovesOnline was recently featured in the Calgary Herald as their "Startup of the Week".

    For a link to the article, click here. The full article below.


    STARTUP OF THE WEEK - MOVESONLINE

    Published on: February 11, 2016 | Last Updated: February 11, 2016 12:24 PM MDT

    Typically, when you hire a moving company, they send three or four reps to your home to conduct an extensive, time-consuming in-home inventory. If you’re a busy professional, not only do you need to take time away from work, but you also need to sit through this process.

    MovesOnline.com makes this easy. You simply fill out a detailed inventory of your household including images and origin and destination details, and the information is automatically sent to moving companies to bid on. Moving companies, on the other hand, save on sales costs as well as getting more qualified leads.

    We recently caught up with the Founder and CEO, Don Kachur to learn more.

    How did you come up with the idea for your startup? Was there an “ah-ha” moment?

    The inventory process has always been inefficient and expensive. The ah-ha moment occurred when advances in technology gave us the opportunity to use images in our application instead of text. This radically changed the user experience.

    What has been the biggest challenge so far? What have you done to solve it?

    Changing the old-school mindset of the moving industry. The majority of our customers are moving companies, and many of them, especially in the U.S., still believe they need to send a sales rep to the home to get an accurate estimate. There are many sales positions at stake here, and the biggest moving companies know that smaller movers do not have the staff to do in-home estimates. Online inventories like MovesOnline threaten to bring a new challenge to the moving industry in the form of the mom-and-pop moving companies who often do excellent job of moving; however, do not have the sales and marketing capabilities of the larger companies.  

    Not only is completing an online inventory more convenient, but it also puts the customer in control of the bidding process so they are assured of the best bids.

    We have decided to “pivot” our business model to target the consumer instead of the moving company. Rather than the consumer preparing the inventory for one moving company, they will have the opportunity to send the inventory to three or four movers for competitive bids.

    What’s new with your startup that we can share?

    We won the Government of Alberta Consumer Champion Award and the Canadian Association of Movers Innovation Award. This has helped us gain recognition as well as reaffirmed that what we are doing is making a positive difference to consumers.

    What advice would you like to share with new entrepreneurs?

    Test your product early to ensure consumer acceptance and be prepared to change your business model if the industry is not ready to accept change. Even the greatest innovations do not sell themselves. It will often take more money and effort to market an application than it did to develop it.

    What made you choose to go down the path of entrepreneurship?

    I’ve always been an entrepreneur. From taking over Jims Express, a small delivery company owned by my father, I quickly rebranded the company into Highland Moving and Storage, which soon became one of the largest moving companies in Western Canada. I also founded Starline Overseas Moving to take advantage of the international moving activity created by the oil industry in Alberta. In addition to MovesOnline, I’ve launched other web-based apps such as ‘Click and Move’.

    What do you and your startup need help with?

    If you know anyone who’s looking to move, please tell them about movesonline.com so they can quickly publish their inventory and get competitive bids from movers.

    Lloyed Lobo covers technology startups in Alberta. He is a partner at Boast Capital and Co-founder of Traction Conf. If you’d like to be featured, please email llobo@boastcapital.com.


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  • United Van Lines (Canada) chooses MovesOnline for Online Surveys


    United Van Lines (Canada) Ltd. has joined the growing list of moving companies that offer their customers the convenience of online surveys. United follows on the heels of Mayflower Canada, which tested and approved the app in 2012. 

    One look at the reviews that customers have submitted makes it clear that the growing number of web savvy customers love this app-and they say so.  And many of the world’s largest moving companies are adding a web survey app to their arsenal of marketing channels. Experience has shown that about one third of customers prefer an online inventory and no wonder- many people today have dual incomes and kids and have little time for meeting salespeople in their home. The standard mover’s objection of needing to “see” the origin residence to determine accessibility has been made moot by Google’s “Streetview” which now gives movers a look at not only the origin but the destination residence as well.

    Online surveys are  not the wave of the future – they are here now. MovesOnline gives smaller movers an opportunity to tap this new market simply by adding a MovesOnline link on their website.

    Contact Cindy at MovesOnline to see how your moving company can embrace the future.

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  • 2012 Moving leads from Yellow pages down to 5%.

    Customers continue moving to the web for internet surveys.

     

     

     

    Web savvy customers continue their love affair with online inventories. Nearly one third of moving leads now come in to our moving companies with a complete, bid ready inventory and glowing reviews of this convenient method of obtaining moving quotes. The web has re-invented marketing in virtually every industry and the moving business is no exception. Customers want web service ! MovesOnline gives it to them. Would you like to impress your customers with state of the art technology on your website? Your moving company can utilize the Consumer Award Winning MovesOnline app on your company website. It will sell moves 24/7 and significantly reduce your sales costs.

     

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  • Online moving estimate example.

    Starline Overseas Moving - Quote for Long Distance Move

    20,180 lbs from Nevada to Washington? Anyone interested? How about 8,443 lbs from  Canada to Botswana? Or an intra state move of 6500 lbs. from a customer that lives 150 miles from the nearest moving company. See the details here.

     

    Moving companies that use MovesOnline.com on their website receive thousands of online inventories every year from customers. These three, which came in within minutes of each other last night, demonstrate the migration of moving customers from the phone to the web

     

    The first move (20100) was submitted on the Five Star Moving website last night at 2:30 am. The second, to Botswana, on the Starline Overseas website. The third to Highland Moving in Calgary Alberta, is notable because the customer lives 150 miles from the nearest moving company. That sale is a slam dunk since no other Movers in the state offers a practical online inventory.

     

    Below is an example of what your company would receive if you used MovesOnline.com on your website. The first half details the move requirements, the second shows the move preparation tips that are sent to the customer on your behalf and tailored to this specific customers goods:

     

    This is an automated message. Please do not respond to this email.

    Starline Overseas Moving - Quote for Long Distance Move

    NOTE: This is a finished inventory.

    The customer should be contacted by one of your customer service representatives within 48 hours.

    Name:  

    M F

    Email:  

    XXXXXXX@XXXXXXXXXX.com

    Primary Phone:  

    XXX XXX XXXX

    Alternate Phone:  

    Alternate Phone:  

    XXX XXX XXXX

    Moving Date:  

    1/5/2013



    Moving From

    Type of Home:  

    House

    Type of Entrance:  

    Address:  

    XXX-XXXXXX, Range Road XXX

    Postal Code/Zip:  

    XXX XXX

    City:  

    Province/State:  

    XX

    Country:  

    Canada



    Moving To

    Type of Home:  

    House

    Type of Entrance:  

    Address:  

    Postal Code/Zip:  

    City:  

    Not Known

    Province/State:  

    Country:  

    Botswana

     

    Storage Services Required:  

    Yes

    Storage Months:  

    3

     

    Packing Services Required:  

    Yes

     

    Special Items:  

    I have included a boat - you site only proivides for a 12ft boat, ours is 18ft.

    Share Feedback:  

    Yes

     

    Item

    Qty

    Wgt(lbs)

    Total(lbs)

     


    Kitchen

    Boxes

    6

    0

    0

    * Boxes

    Room Subtotal  

     

     

    0


    Living Room

    Boxes

    10

    0

    0

    * Boxes

    Curio Cabinet

    1

    100

    100

    Sofa - 3 Cushion

    1

    165

    165

    Sofa - Loveseat

    1

    105

    105

    Stereo Cabinet

    1

    40

    40

    Stereo Component

    1

    15

    15

    Table - Coffee

    1

    40

    40

    Room Subtotal  

     

     

    465


    Bathroom

    Boxes

    3

    0

    0

    * Boxes

    Hamper - Clothes

    1

    10

    10

    Room Subtotal  

     

     

    10


    Dining Room

    Boxes

    3

    0

    0

    * Boxes

    Breakfront Cabinet

    1

    270

    270

    Chair - Settee

    6

    60

    360

    Table - Dining

    1

    140

    140

    Room Subtotal  

     

     

    770


    Master Bedroom

    Bed - Queen

    1

    400

    400

    Boxes

    5

    0

    0

    * Boxes

    Chest - Hope

    1

    50

    50

    Dresser - Double

    2

    150

    300

    Dresser - Single

    1

    80

    80

    Night Table

    4

    30

    120

    Storage Containers - Full

    3

    50

    150

    Room Subtotal  

     

     

    1100


    Bedroom 2

    Basket - Clothes

    2

    5

    10

    Bed - Queen

    1

    400

    400

    Boxes

    7

    0

    0

    * Boxes

    Dresser - Double

    1

    150

    150

    Night Table

    3

    30

    90

    Storage Containers - Full

    1

    50

    50

    Room Subtotal  

     

     

    700


    Garage

    ATV >400 CC

    1

    600

    600

    Barbecue

    1

    100

    100

    Bicycle

    3

    20

    60

    Boat - Fibreglass - < 12 Feet

    1

    200

    200

    Boxes

    8

    0

    0

    * Boxes

    Compressor 10 - 20 Gal

    1

    60

    60

    Cooler - Camping

    2

    5

    10

    Generator < 5000W

    1

    90

    90

    Golf Bag - Full

    2

    45

    90

    Golf Cart - Pull

    1

    10

    10

    Ladder - Extention

    3

    30

    90

    Ladder - Step

    1

    15

    15

    Lawn/Garden Tools

    3

    50

    150

    Power Saw

    1

    50

    50

    Presure Washer - Electric

    1

    40

    40

    Saw - Chain

    1

    20

    20

    Shelving Unit - Plastic/Wicker

    3

    35

    105

    Snow Scoop

    1

    10

    10

    Storage Containers - Full

    4

    50

    200

    Tent

    1

    35

    35

    Toolchest - (L)

    2

    50

    100

    Toolchest - (S)

    2

    30

    60

    Toolchest - Cabinet

    1

    200

    200

    Utility Cabinet

    1

    60

    60

    Vacuum - Wet/ Dry

    1

    15

    15

    Weedeater

    1

    20

    20

    Workmate - Foldable

    1

    50

    50

    Room Subtotal  

     

     

    2440


    Office

    Computer Table

    1

    110

    110

    Filing Cabinet - 4 Dr

    1

    130

    130

    Room Subtotal  

     

     

    240


    Deck

    Chair - Aluminum/ Plastic

    6

    5

    30

    Chaise - Lounge

    1

    30

    30

    Hammock

    1

    10

    10

    Sofa - Loveseat/ Wicker

    2

    53

    106

    Table - Coffee Wicker

    1

    20

    20

    Table - Patio

    1

    100

    100

    Umbrella & Patio Base

    1

    10

    10

    Room Subtotal  

     

     

    306

     

    Weight (Furniture Only):  

    6031 lbs

     

    Weight X Packing Weight Factor = Total Weight ***:  

    6031 X 1.4 = 8443 lbs

     

    Weight / Density Factor = Total Volume ****:  

    8443 / 6.5 = 1299 cu ft

     

     

    *

    Boxes

     

    The customer 'Box' selection is NOT used in calculating total weight. Total weight calculated based on the total furniture weight multiplied by the packing weight factor that can be set in the MovesOnline admin page.

    You may verify carton count when packing is complete.

     

    **

    Weight estimated by customer

     

    Custom item added to inventory by customer.

     

    ***

    Packing Weight Factor

     

    Set in the MovesOnline admin section of site.

     

    ****

    Density Factor

     

    Set in the MovesOnline admin section of site.

     

     

     

    Ordered Boxes:  

    Yes

     

    Suggested Boxes

    Item

    Size

    Qty

    2 Cubic Foot

    18 x 16 x 13

    60

    4 Cubic Foot

    18 x 18 x 21

    30

    5 Cubic Foot

    18x18x27

    10

    6 Cubic Foot

    20 x 20 x 26

    10

    China Barrel

    18 x 18 x 29

    10

     

    Requested Boxes

    Item

    Size

    Qty

    Price

    2 Cubic Foot

    18 x 16 x 13

    60

    $2.50

    4 Cubic Foot

    18 x 18 x 21

    30

    $4.00

    5 Cubic Foot

    18x18x27

    10

    $5.00

    6 Cubic Foot

    20 x 20 x 26

    10

    $6.00

    China Barrel

    18 x 18 x 29

    10

    $8.00

    Queen Mattress

    2

    $6.00

     

     

    Estimate for Boxes:  

     

    $472.00

     Item

    Tip

    Lawn/Garden Tools

    Bundle brooms, curtain rods, and garden tools with tape.

     

    Filing Cabinet - 4 Dr

    2 bottom drawers may remain full. Top 2 drawers must be emptied

     

    Weedeater

    Gas and Oil must be drained prior to move.

     

    Generator < 5000W

    Drain gas and oil out of generator prior move.

     

    Bed - Queen

    The mover will disassemble and reassemble the bed frames.

     

    Bed - Queen

    The mover will disassemble and reassemble the bed frames.

     

    Dresser - Double

    Breakables and valuables must be removed from drawers. Unbreakable items such as clothing should be left in drawers

     

    Dresser - Double

    Breakables and valuables must be removed from drawers. Unbreakable items such as clothing should be left in drawers

     

    Stereo Component

    Disconnect all cables from your stereo components. Mark all cables and cords where they should go with color tags.

     

    ATV >400 CC

    Gas and Oil must be drained prior to move.

     

    Saw - Chain

    Drain gas and oil out of chain saw prior to move.

     

    Barbecue

    Movers cannot by law transport propane canisters.

     

    Dresser - Single

    Breakables and valuables must be removed from drawers. Unbreakable items such as clothing should be left in drawers.

     

    Computer Table

    All drawers must be emptied and everything removed from the top. Empty drawers can stay in desk.

     

    User Browser:  

    IE

    User Browser Version:  

    8.0

    IP Address:  

    XXX.XXX.XXX.XXX

    Web ID:  

    64983

     

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  • It's ten PM. Do you know where your customers are?

    HTML Online Editor Sample
       

    They could very well be leaving your website to visit your competition.  Over half (56%) of your potential moving customers are looking for movers on the web after normal business hours. What do you do to keep them on your website instead of surfing on to your competition's? What features does your site have that your competitors do not?

       

    Lets face it, most movers websites are the standard online brochures that lack any of the interactive tools that impress the 24/7 connected consumer. Yes, todays customer wants always on information. They want it now, after hours, on weekends and holidays. But they also want to interact with your company-and they want to do this online! They don't need to see another photo of a happy couple sitting on moving boxes or a giant truck. They want to do something meaningful and practical to advance the quote process, save them time and help them move - in other words, they want to interact with your site, not just skim the same old, same old that they have seen from every other mover.

     

    MovesOnline is an interactive customer web tool that you can easily put on your website. Here the the client can create a household inventory and get moving tips that are that tailored only to their particular items. And when you do make phone contact, you will have all the information you need to give the customer an accurate cost estimate and qualify the lead.

     

     

     On average, a customer will spend 15 minutes creating a household inventory using MovesOnline.  That's 15 minutes that they are not looking at your competition. And if you have any doubt about what customers will think of your online inventory tool, have a look at these testimonials. Customers LOVE this service-and that will translate into more leads, more sales and fewer disputes.

     

     www.MovesOnline.com

     

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  • Relocating customers move to the web for moving quotes...

    The migration of moving clients from the yellow pages to the web continues. In 2011, 51% of our clients found us on the web. For the first six months of 2012, 60% of moving leads were courtesy of the Internet. Online surveys continue to gain acceptance with one third of customers, almost 2000 in the first half of 2012, taking advantage of the  MovesOnline.com app on our site. Any mover can easily add MovesOnline.com to their website and sell moves 24/7. A quick look at our testimonials will remove any doubt as to the popularity of online inventories for shippers. They LOVE the convenience.  And we like it when customers think that our moving company respects their time enough to provide an easy to use app to calculate their shipping weight.

     

    Find out how you can outsmart the competition with MovesOnline.com on your website.

     

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  • We can't lead a horse to water, but we can make him drink.

    MovesOnline.com is not a lead generator. It is an online survey tool that is so easy to use customers will actually take the time complete it. It will not in itself bring customers to your website. (Although you will gain more hits since MovesOnline users are featured on the CLICKandMOVE.com desktop and android apps).

    What MovesOnline.com  will do is ENGAGE YOUR CUSTOMERS once they are there. It will hold them on your site as they complete their inventory and keep them from surfing through all your competitor's cookie cutter websites which offer the same old, same old content, with no meaningful interaction with your company.

    Most importantly, customers who LOVE your website already respect your company, even before you talk to them.  Connect with them now using MovesOnline.com.

    Do customers THANK YOU for the convenience of your website? They will, if you offer them a web service that sets you apart from the herd.

    Yes, PEOPLE WILL THANK YOU for offering them the convenience of a practical and easy to use web inventory.

    Wouldn't it be nice to have your customers say this about your site?

     

    MovesOnline.com is a consumer award winning web service that can be part of your website simply by directing your "get a quote " link to a MovesOnline inventory page that is colored and logo'ed to match your website.Things are heating up for your salespeople right now. You can help them quote more leads and sell more moves by making your site consumer friendly.

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  • Mayflower partners with MovesOnline.com to offer customers the convenience of online inventories.

    Mayflower Canada is now offering their internet customers the convenience of creating their own furniture inventory online. “With more and more dual income families, consumers are quickly moving towards self service in all their purchases” said Anne Martin, President of Mayflower Canada. “For the relocating consumer, online inventories are a great time saver in the busy days before a household move. Rather than meeting multiple salespeople in their home, they are able to complete an online inventory in about 15 minutes. This furniture list instantly appears on a moving consultants screen and is then followed up with a telephone quote or an in-house estimate if required”.

    Consumers really appreciate this service-some literally say they “love it!”  In fact, MovesOnline recently received the 2011 Government of Alberta’s “Consumer Champion” award. The app is also available on some BBB sites, where the customer can send the inventory to 3 competing movers for bids

    Don Kachur, President of MovesOnline says that the app saves moving companies significant sales costs.  In practice, about one third of all website visitors complete the online inventory. “My company, Highland Moving, saved over $5000 just in fuel costs alone, not to mention the time saving of salespeople driving to the customer’s home. A complete inventory is a perfect qualifier for our salespeople. They can decide if an in-house visit is necessary or if the move can be closed on the phone.”

    “We have found that most moves, especially locals, can be sold without a sales visit” said Kachur. “Closing ratios are about equal to phone-in leads except when we decide that an in-home estimate is required to confirm the quote or close the deal. In these cases, our sales people are closing 63 % of the moves, about double the usual rate. Yes-our sales people love this new sales tool “

    MovesOnline.com is available to moving companies in the USA and the UK as a white label product. In other words, the app is logo’ed and colored to match the mover’s website. All that is necessary to set up the service is to redirect the “get a quote” button on your site to point to your MovesOnline pages. “It’s magical” says Kachur. “Finding 20 completed surveys on your screen on Monday morning is awesome. If you have any doubt about how the web will affect the moving business, using this app will radically change your thinking.”

    See what all the fuss is about  Try MovesOnline here   http://www.movesonline.com/Landing.aspx

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  • Highland Moving wins 2011 Government of Alberta Consumer Champion Award

     

    Manmeet Bhullar, Minister of Service Alberta, presents the 2011 Consumer Champion Award to Don Kachur, President of Highland Moving and Storage Ltd.

    Manmeet Bhullar, Minister of Service Alberta, presents the 2011 Consumer Champion Award to Don Kachur, President of Highland Moving and Storage Ltd.
    Highland Moving was recognized by the Government of Alberta as the 2011 “Consumer Champion” for the development of CLICKandMOVE.com, a consumer oriented web application that customers can use to solicit comparable moving quotes. The CLICKandMOVE website allows relocating customers to take a virtual room by room tour of their home and simply click on “icons” of furniture that need to be moved. This inventory is then submitted online to multiple moving companies to get accurate and comparable moving quotes. Until now, the consumer could either get estimates on the phone, which are notoriously inaccurate, or face the inconvenience of meeting with multiple salespeople to survey the contents of their home.  Not only is CLICKandMOVE a significant time saver in the busy days before a move, but it also ensures that all movers are bidding on the same household inventory, eliminating the prime source of “bait and switch” moving scams.

    Highland Moving has provided reliable, honest and friendly moving service to the citizens of Alberta for over 70 years.

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  • Moving Lead Sources 2011 Highland Moving and Starline Overseas Moving

    Our 2011 stats are in and we now find that one third of our total of 10,000+ leads came into our offices with a completed home inventory, prepared on MovesOnline.com by our customers.  This removes any doubt that a significant portion of our market wishes to conduct their business online, rather than having a salesperson visit their home. Closing ratios between phone-in and MovesOnline inventories are comparable.

    Interestingly, over one half of our leads came from the internet. Twenty percent came from referrals (11%) and repeat customers (9%) while only 13% of our leads were prompted by the yellow pages. How times have changed!

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